FAQs

Get fast answers to most of your questions

For Our Customers

I saw a rug that would look perfect in my dining room. Where can I go to buy it?

We are proud to work with some great partners in both big box retailers and online. For more information on where to find your specific rug, please e-mail us at info@homedynamix.com and we will get back to you in 48 hours.

I received my rug a few days ago, and it still won’t lay flat. How do I remove the wrinkles?

Area rugs usually ship wrapped and rolled, so sometimes creases form in the rug. Don’t worry, just follow the steps found in this article and your rug should be beautifully lying flat within a week or so..

I see a design that I love, but I have a 14.5’ long hallway that I’d like the rug to be in. Is there any way that I can custom order something?

We offer different roll runners in many of our collections. These can be custom cut and special ordered through many of our brick and mortar partners or found in pre-cut sizes online. Please e-mail info@homedynamix.com for specific information.

Help! My new rug arrived just last week, and I already have food stains on it. Can you please tell me how to salvage my rug?

Here at Home Dynamix, we know that life happens, which is why we strive to make all of our products both durable and easy to clean, Always refer to the back label or pack.

 

For Our Dealers

How do I become a Home Dynamix dealer?

Complete our Become a Dealer form and we will get back to you within 3-4 business days. Alternatively, you can fax the form to our office at 201-329-7491.

Where can I see pricing information?

Pricing is available to all our dealers by logging into your account through the link on the top right of our home page.

I have already been set up to be a Home Dynamix dealer, but I do not know who my sales representative is. How can I find out?

We have sales representatives to assist you in several countries. Please email CS_Dept@homedynamix.com and we will link you to the representative that is closest to you.

Didn’t find an answer to your question? We are happy to help! Contact us at info@homedynamix.com or call us at 1-800-726-9290. 

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